Another note to US Airways Customer Support

I completed the US Airways online customer service form with the following text. We will see how they respond.

August 7, 2008

I just wanted to let you know about something I witnessed on this flight. I was in seat 2D. The flight attendant in first class seemed rather unfriendly and at times, downright angry. While I will not inundate you with the details of her unpleasantness in-flight, I will share with you something she did that absolutely broke my heart.

I watched her verbally abuse a deaf man while he was boarding. The US Airways first-class flight attendant on flight 232 from DTW to PHX on August 6, 2008 became angry with this deaf man because he was carrying his small child's carry-on in addition to the his own two carry-on bags. The first class flight attendant berated this poor man for having too many carry-ons, even though he tried to explain to her that one of the bags belonged to the child behind him (I could see the child directly behind the man). Despite the fact that the man was deaf, the flight attendant continued to point at, yell at and further demean the man until he finally understood and gave the third bag to his small child. The child had some difficulty carrying the bag, but according to the first class flight attendant, the child had to carry the bag as per flight regulations.

I will continue to report such incidents as I continue to see the staff members on US Airways treat passengers poorly. I sincerely hope you escalate this issue to someone who can address this problem that is clearly beginning to surface more and more frequently.